FAQ

What are the online payment methods?

All prices are in Australian Dollars. LTB accepts Visa, MasterCard or PayPal.

Can I change or cancel my order?

Unfortunately, once your order has been placed we are unable to cancel or change your order.  However, once you have received your goods you can return or exchange them (exchange available for Australian orders only). Please see our Returns Policy for more details.

What are the delivery charges?

DOMESTIC DELIVERY
Free shipping for all orders over $100. Orders under $100 incure a $10.00 delivery fee.

INTERNATIONAL DELIVERY
International orders are charged a fee of $100.00 for shipping cost.

Order deadlines?

Orders received by 12pm on a business day will be processed and dispatched on the same day. Order received after 12pm will be processed and dispatched in the following business day.

Every effort is made to ensure that an item's availability is accurately displayed though there may be occasions when this information is not 100% correct and an ordered item may have sold out.

In such an instance every effort will be made to source the item for you and you will be kept up to date by one of our Customer Care representatives via email or telephone.

Can I track my item online?

When we process and dispatch your goods, a tracking number will be emailed to you.

Please be sure to indicate your daytime address where you will be during business hours for delivery purposes.

I think my garment is faulty

In the unlikely event that an item is faulty, please accept our apologies.

If you purchased the garment online, we ask that you kindly post it back to us with the reason for your return clearly noted so that we can assess the problem. If an item is faulty, we will send you a replacement if the relevant style is in stock and if not we will arrange a refund including all delivery charges. As we will refund the cost of sending the item back to us please include a copy of your postal receipt.

Please send by registered mail to:
LTB Jeans
27 Cremorne St, RICHMOND, VIC 3121, AUSTRALIA

NOTE: Items must be washed as per the instructions provided on the care label. Products washed incorrectly will not be considered faulty.
If you purchased the garment from one of our stockists, we ask that you kindly take it back to the store with proof of purchase. The instore team will then assess the problem and take it from there. We will not process returns/faults of garments that were not purchased from our online store.

Have you received my returned goods?

We’ll send you an email letting you know as soon as we receive your returned goods and have processed your refund or exchange. If you haven’t received this email within 10 days of posting your parcel to us, please contact us.