LTB Jeans wants you to be completely satisfied with your purchase and we welcome you to return your purchased item for exchange or credit note, (valid for 6 months), should they meet the below requirements:
- Garment/s will need to be sent back to us within 14 days of delivery.
- Garments should be returned new, unused and with all tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
- Sale items are eligible for a credit note or exchange only. No refunds on sale items that have been further reduced.
- Only items purchased via ltbjeans.com.au can be returned. We cannot accept items from any other store. You will need to contact the vendor directly.
- We are unable to do any physical swaps to our mailing address as our warehouse is offsite.
Please notify us of your intention to exchange within 14 days of the date of delivery and return the item to us within the same period. Please email firstname.lastname@example.org.
Please complete and send the returns form (sent with your original order) with your return.
Customers will be responsible for shipping and handling charges for any returns back to us. We strongly recommend returning via traceable service, as LTB Jeans cannot be held responsible for missing parcels. In the case of an exchange we will ship your replacement back to you free of charge (for Australian orders only). There will be a return fee on all International exchanges.
You will be notified via email once your return has been processed. Please allow 7 working days from the receipt of your return. You will receive your online credit once your return has been processed and approved. We do not offer refunds for change of mind, wrong decision or incorrect size.
After 14 days of receipt all sales are final.
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. However, in the event that an item is faulty, please accept our apologies and email customer service: email@example.com.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase and your return shipping costs. Please include a copy of your postal receipt.
LTB reserves the right not to accept the return of a product where we inspect the product and reasonably assess that:
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
- Usual wear and tear following use of the product.